Privacy

Our Privacy & Data Policy

Chickenshed is committed to protecting and respecting your personal data. Please read this policy carefully to understand when, how and why we collect, use and store your personal data.

From time to time, we may update this policy. Please check this page occasionally to ensure that you’re happy with any changes. By using our website, you are agreeing to be bound by this policy.

Chickenshed is a registered charity in England and Wales (1012369), and it is a registered company in England and Wales (2705172). The processing of your personal data is carried out by Chickenshed, who is registered with the Information Commissioner’s Office, the Charity Commission and the Fundraising Regulator.

If you have questions about this Policy, please contact us via:

• Phone: 020 8351 6161
• Email: info@chickenshed.org.uk
• Post: Chickenshed (Data Protection), Chase Side, London, N14 4PE.

By visiting our website using our services, donating to us, shopping with us or participating in our activities, you agree to your personal information being collected and used in accordance with this policy.

IP Addresses and Cookies

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration. This is statistical data about browsing actions and patterns, and will not allow us to identify you as the user.

For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our site and to deliver a better and more personalised service. They can enable us:

• To estimate our audience size and usage pattern
• To store information about your preferences, and so allow us to customise the Chickenshed website according to your individual interests
• To speed up your searches
• To facilitate the booking, account and checkout process
• To recognise you when you return to our site

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of the Chickenshed website.

Legal Conditions

Chickenshed relies on the following legal conditions that are described in the EU General Data Protection Regulation to use your personal information in the ways described in this privacy notice:

• Legal obligations: where we are under a legal obligation to process your personal data for a particular purpose. For example, obligations we have to hold information about donations or manage Gift Aid information in compliance with applicable tax laws. We may also sometimes need to process personal information for the purpose of us being able to establish or exercise our legal rights or to defend legal claims.
• Contract: where we agree to provide any products and/or services to you, we will use your personal information in order to arrange for the provision of those products and/or services as well as performing obligations to you or enforcing our rights under any contract we have with you.
• Consent: when you consent or opt-in to receive information and marketing by email or mobile phone text message.
• Legitimate interest: where we have a legitimate interest. This is the legal basis that we rely on to send information and marketing by post or telephone when you take part in supporting Chickenshed by making a donation, or requesting information about our work, marketing, campaigns and events or other services.
• We will also have a legitimate interest in being able to use and process personal information for internal administrative purposes, and when it is necessary to take measures to protect our IT network and data security or to protect ourselves (and our beneficiaries and supporters) from risks such as fraud, criminal conduct or reputational damage.
• When processing your personal information based on a legitimate interest, we will make sure that it is exercised proportionately and is always balanced against the privacy rights and other legal rights you have as an individual.

CCTV

Chickenshed has CCTV installed at our Theatre in North London, and you may be recorded when you visit us. We use CCTV to help provide security and protect both you and Chickenshed. CCTV will only be viewed when there is a need, for example to detect or prevent crime, and footage is only retained temporarily in accordance with our data retention policy.

Your Rights

Part of our commitment to you is to ensure you are able to make your own choices about how we use your personal information. Under General Data Protection Regulation, these include:

• Right of Access: You have the right to access information held about you. We will endeavour to process any requests as quickly as possible.
• Right to Rectification: You have the right to request that inaccurate personal information that we hold about you is amended.
• Right to Restrict Processing: You have the right to ask us to stop using your information in certain situations.
• Right to Object: You have the right to object to your personal information being used for marketing profiling.
• Right to Data Portability: You have the right (in certain circumstances) to have a copy of your personal information provided for reuse in another service.
• Right to be Forgotten: You have the right to ask that personal information we hold about you that we no longer need is erased from our records.

If you would like more information, or would like to exercise your rights, please contact us using the details above.

We reserve the right to ask for further information to verify your identity (or clarify the information that you are seeking) when we receive such a request.

If you are unhappy with our response, you have the right to contact to the Information Commissioner’s Office. We would encourage you to contact us in the first instance so that we can attempt to resolve any concerns.

Information Commissioner's Office: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Telephone: 0303 123 1113 (local rate) or 01625 545 745
Fax: 01625 524 510

Where We Store Your Personal Data

We take appropriate physical, electronic and procedural measures to ensure that we keep your information secure, accurate and up to date, and that we only keep it for as long as is reasonable and necessary.

All information you provide to us is stored on secure servers. Any payment transactions or data submissions via our website will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of the Chickenshed website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Transmission of information via the internet carries a degree of risk. We cannot guarantee the security of your data transmitted en route to the Chickenshed website; any transmission is at your own risk. Once we have received your information, we will take all reasonable steps to protect your personal data. We will use best practice procedures and security features to prevent unauthorised access.

We often utilise cloud-based technology and data storage platforms for our own internal office use. This means that some internal documents and information which are generated at Chickenshed are stored in cloud services which are hosted within the EEA.

Exceptionally, for financial and/or technical reasons, we may on occasion need to use tools or services which process data outside the EEA; in these cases we require suppliers to ensure adequate protection for personal data in compliance with the European data protection regulations. By submitting your personal information to us, you agree that we may transfer, store or process your data at a location outside the EEA, under the circumstances outlined within this policy.

Do We Provide Information To Other Parties?

We will never sell your data to a third party.

We will not share your details with other charities for marketing purposes.

We do not make cold telephone calls to members of the general public.

We will only share information with trusted partners and/or trusted third-party data processors where we have your permission to do so, in accordance with this policy, or when we are obliged to by law or a regulatory order. We will only engage a third-party where they support us to deliver our charitable aims, or where it is necessary for a legitimate reason connected to our charitable aims, the services we offer, or where it is required by law or regulation.

We enter into contracts with third-parties who process data on behalf of Chickenshed. These contracts require third-parties to comply strictly with our instructions in accordance with the law and ensure that they have appropriate processes and procedures in places.

When you use our secure booking and payment pages you will be directed to a specialist third-party payment processing provider, who will receive your credit card number and contact information to securely process the transaction according to Payment Card Industry Security Standards.

Where you donate to us via SMS your donation will be managed by your network provider in accordance with their terms and conditions and privacy policy.

Your Communication Preferences

It is important that we keep your personal information up to date. You can contact us at any time to let us know if your circumstances change.

It is your choice whether and how you receive information from us about our work, our fundraising, our events or ways to get involved.

We may use the details which you have given us to contact you, based on your preferences. We will define your preferences based on what you have told us that you are interested in hearing from us about, or what we have concluded based on your past interests and/or service usage. We may contact you for marketing purposes if you have agreed to be contacted in this manner.

If you have provided us with your postal address, telephone number or email, and have given us permission to contact you, we may send you information about our work by direct mail or telephone. You can stop receiving emails from us at any time by clicking the “unsubscribe” link at the bottom of our marketing emails. You can also update all of your contact preferences at any time by logging in to your Account section of our website, or by contacting us using the details above.

We will not use your details for marketing purposes if you tell us not to, however, we will retain your details on our suppression lists to help ensure that we do not contact you in future.

Registering with the free Telephone Preference Service gives you the opportunity to opt out of receiving unsolicited calls. The Mailing Preference Service will enable you to register to have your name taken off direct mailing lists. The Fundraising Preference Service will enable you to register to stop receiving direct mail from charities.

How Do We Use Personal Information?

We may use personal information in a number of ways and for a number of purposes. These may include:

• Processing donations or payments that we have received from you;
• Fulfilling sales made online or through our merchandise store;
• Inviting you to participate in features of our website;
• Inviting you to participate in research or to ask you for your feedback;
• Processing an application that you may have made to us for a job or volunteer role;
• Registering, personalising and/or administering any online accounts that you may hold with us;
• Registering and/or administering your participation in events for which you have registered;
• Providing you with services, products or information that you have requested from us or that we feel may be of interest to you where you have consented to being contacted;
• Using IP addresses and monitoring website usage so that we can identify locations, block disruptive use, record website traffic and/or personalise the way that information or digital advertising is presented to you;
• Providing you with further information about our work, services, activities or products that we feel may be of interest to you where you have consented to being contacted;
• To analyse your information in relation to our products, services, activities, events, products or information so that we can improve our services and make our activities more efficient and effective, and to ensure that we do not send you any unwanted communications;
• For internal administration and record-keeping relating to any donations, feedback or complaints;
• To contact you where you have been identified as a contact for an organisation, such as a school (if we obtain your contact details in this way, we will only use them to contact you in your capacity as a representative of that organisation);
• For the furthering of our charitable aims, including for fundraising activities in accordance with our internal policies and procedures; or
• For fraud prevention, credit risk reduction or otherwise as required by law or regulation.

What Personal Information Do We Collect?

The personal information we collect about you may include your name, email address, postal address, telephone number(s), date of birth, bank/credit/debit card details, and whether you are a UK tax payer so that we can claim Gift Aid.

When you provide your personal information to Chickenshed, please ensure that it is accurate and up to date. This will allow us to contact you effectively and courteously in order to deal with your donations, questions or provide you with data about our work. Chickenshed will not knowingly contact anyone under the age of 18 to ask them for donations or other forms of financial contribution.

All our web pages are encrypted using SSL (Secure Sockets Layer).

We also collect information about how our website is used and track which pages users visit when they follow links from Chickenshed emails. We use this to monitor and improve our website, services and activities in order to make us more efficient and effective (e.g. to personalise our website or to see which events are of most interest to our audiences, which may influence future promotional activities.

Please get in touch if you would like to update the personal information that we hold about you by contacting us as above, or by logging in to your Account section of our website.

How Do We Collect Personal Information?

We will collect information when you interact with us (e.g. by phone or online), make an enquiry, participate in our events or activities, donate to us, apply to work or volunteer with us, visit our website or when you otherwise knowingly and specifically provide us with your personal information.

We may also receive personal information about you from the trusted third-parties whom we work with, for example JustGiving or Virgin Money Giving, where you have consented to them sending your information to us.