Access Scheme

If you have a disability or additional access needs, or you book on behalf of someone who does, why not join our Access Scheme? By joining we can ensure you receive the right discounts and access to locked seats such as wheelchair spaces and the best seats for viewing BSL or captions.

To join our Access Scheme you can either:

• Login to your account on our website and update your details as below
• Call the Box Office on 020 8292 9222
• Email us at bookings@chickenshed.org.uk
  

If you have previously booked with us you will probably have an account with us already. If you have never booked online you will need to go to the Account page and click on the reset password link to be sent an email to setup access to your online account.

If you do not have a Chickenshed account you will need to create one by visiting the Account page, choosing 'Register Now', completing your details and selecting the relevant preferences when prompted.

If you already have an online account you can go straight to the 'Other Preferences' section in Account page and select the relevant preferences:

• I am a wheelchair user
• I am unable to use stairs for any other reason
• I am D/deaf or hard of hearing and a BSL user
• I am D/deaf or hard of hearing and use captions
• I require Audio Description
• I am blind or visually impaired
• I use a wheelchair but prefer to transfer to seat

Selecting these options will allow you to access the relevant seats online. 

NB. After selecting your preferences as above you may have to log out and back in again.

If you need a Personal Assistant, to be able to visit the theatre, the PA can receive a complimentary ticket. Please contact the Box Office to discuss this. 

Free Personal Assistant tickets are for people who provide a service without which the customer would not be able to attend a show, event or workshop at Chickenshed. These tickets are not intended to be used by customers who simply want someone to attend with them, or who just need assistance with transportation to the theatre. Free Personal Assistant tickets are given where the customer would otherwise incur a financial disadvantage without that support 

Please note a parent accompanying a disabled child under the age of 14 does not qualify for a free Personal Assistant ticket, as all children must be accompanied by at least one adult.

Below is a step by step guide to booking access seats online

1. Log in to your account before selecting the show/tickets so that the system recognises you as an access user. You can do this by clicking on ‘Account’ at the top of the page and entering your email and password.
   If you're using a mobile device the 'Account' link is found in the menu.
2. Once you are logged in, click the ‘Shows’ link at the top of the page, scroll down through the upcoming events and click on the event you want to book
3. From the event page choose the performance or session you’d like to attend and click the ‘Times & Tickets’ button
4. If it is a performance with reserved seating this will take you to the seating plan.
   Wheelchair spaces will be marked with the wheelchair symbol.
   Essential Companion seats will be marked with a star symbol, next to the wheelchair symbol.
   Best view of caption screen seats will be marked with open captioning symbol
   Best view of BSL interpreter seats will be marked with the letter S.
   Please note that for our Christmas show all seats in rows C-K in the stalls have a good view of the integrated signing
   These are just our recommended seats and you don't have to choose them, you can buy any available seat in the theatre.
   
   NB. On a desktop/laptop you can hover over an access space/seat (or a seat with an 'i' icon on it) to see more information about it. On a mobile device you will need to press and hold the space/seat for more info.
5. Select the seat(s) you require and put it in your basket.
6. On the next page use the drop down menus, next to each ticket, to select the appropriate discounted ticket type (if required).
   If you have already been registered with the Box Office as requiring a Personal Assistant, you can select a 'Personal Assistant' ticket and the relevant ticket for yourself which, when combined, will discount the Personal Assistant ticket.
7. Proceed to the checkout and follow the steps

As long as you have logged in to your account FIRST you will be able to select a seat in the wheelchair area. For anyone else attending with you, you should select seats in the ‘Standard Seats’ area. As all seats are unreserved you will be able to sit together

If you are booking for an event that has unreserved seating and you have any other access requirements please give us a call or inform the Duty Manager on arrival and we will hold the appropriate seats for you

Hopefully this will be all the information you need to book your tickets online, However, if you have any issues or need further help, please call the Box Office on 020 8292 9222 who will be happy to complete your booking for you